FAQs

Orders

How do I place an order?

Add the products you want to your cart, go to checkout, enter your shipping details and pay with a card (through Stripe) or PayPal. You will receive an order confirmation email right away.

Can I change or cancel my order?

Yes, as long as it has not shipped. Email us at info@clicksprouts.shop as soon as possible with your order number. See our Cancellation Policy.

Shipping

How much is shipping?

Standard shipping is free on every order within the United States, with no minimum.

How long does delivery take?

Orders are delivered in 7–9 business days from the day you order.

Do you ship internationally?

No. We currently ship to addresses within the United States only.

How can I track my order?

We email you a tracking number when your order ships. You can also use our Track Your Order page.

Returns and refunds

What is your return policy?

You can request a return within 30 days of delivery. Items must be unused and in their original packaging. Read the full Refund & Returns Policy.

Who pays for return shipping?

For change-of-mind returns, the customer pays return shipping. If the item is damaged, defective or wrong, we cover it.

When will I get my refund?

Approved refunds are sent to your original payment method within 5–7 business days after we receive and inspect the return.

Payments

Which payment methods do you accept?

Visa, Mastercard, American Express and Discover through Stripe, and PayPal.

Is it safe to pay on your site?

Yes. Our site uses SSL encryption and payments are processed by Stripe and PayPal. We never store your full card number.

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