Refund & Returns Policy

Last updated: November 13, 2026

We want you to be happy with your purchase. If you are not, you can return most items within 30 days of delivery.

Return window

You have 30 days from the date your order is delivered to request a return.

Return conditions

• The item must be unused and in the same condition you received it.
• The item must be in its original packaging, with all parts and accessories included.
• A proof of purchase (your order number) is required.
• Gift cards and items clearly marked as “final sale” on the product page cannot be returned.

How to start a return

1. Email us at info@clicksprouts.shop with your order number and the item(s) you want to return.
2. We will reply with the return address and instructions. Please do not send items back without contacting us first.
3. Pack the item securely and ship it using a trackable shipping service. Keep your tracking number.

Return shipping costs

For returns because you changed your mind, the customer pays the return shipping cost. Return shipping costs are not refundable.

If the item arrived damaged or defective, or we sent you the wrong item, we cover the return shipping cost. Please email us photos of the problem within 7 days of delivery so we can help quickly.

Restocking fee

We do not charge a restocking fee.

Refunds

After we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–7 business days. Your bank or card issuer may take additional time to post the refund to your account.

Original shipping on your order was free, so there is no shipping charge to deduct from your refund.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order. If your item is defective or damaged, we can send a replacement of the same item instead of a refund.

Late or missing refunds

If you have not received your refund after 7 business days, first check with your bank or card issuer, then contact us at info@clicksprouts.shop.

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